Shipping policy
Shipping Policy
At Prime Solutions, we're committed to getting your order to you as quickly and efficiently as possible. Here's a breakdown of our shipping process:
Shipping Methods
- We partner with trusted carriers to ensure your order arrives safely. And provide full end to end tracking to keep you up to date at all times.
Shipping Costs
- For all items in your cart, applicable shipping charges will be calculated at checkout. This is an approximate pricing based on your delivery location and total weight/ volume of ordered items.
- Just in case, if it seems to be very high or inaccurate, please contact us and we will assist you.
- If we discover that the system somehow calculated incorrect freight/shipping charges based on your address being rural or some other reason, then we will contact you and advise you about the additional applicable charges before shipping your order.
Shipping Times
- Standard Shipping: Most orders are dispatched from our warehouse within 1-2 business days.
- Delivery Time: You can expect your order to arrive within 2-5 business days. Couriers try to deliver the same island’s consignments on the next business day & inter-island consignments within 2-5 business days. Please allow an extra 1-3 business days for rural shipping addresses.
- Shipping Delays: Please note that due to any ir-regular disruptions in the domestic freight and courier networks, there may be unexpected delays in delivery times. We appreciate your understanding.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on the carrier's website. Please feel free to get in touch with us, if you feel you have not received your order in time.
Damaged Goods Upon Delivery
We understand that receiving a damaged item can be frustrating. If you notice any damage to your order upon delivery, please:
- Refuse the delivery: If requested, do not sign the proof of delivery document and refuse the delivery from the courier / freight company.
- Take multiple photos or videos: Collect visual evidence of the damaged packaging (if any) and the damaged items before opening them. This documentation will be very useful for filing a claim.
- Contact our customer service team immediately: We will check at our end and work with the carrier to resolve the issue as soon as possible.
For any further questions or concerns, please don't hesitate to contact our customer service team via email: info@primesolutions.co.nz
We value your business and are committed to providing you with a seamless shopping experience.
